Refund policy

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return or an exchange. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unused, and in its original packaging. Please provide any details that can assist us with our services in the future. 

To start a return/exchange, you can contact us at isle.handcrafted@gmail.com

Refunds/exchanges will be processed within 14 days of receipt of the returned items. Unfortunately we are not able to refund the returns postage.

If for any reason you wish to cancel your order prior to dispatch, please let us know and we will issue a full refund. Please contact us at isle.handcrafted@gmail.com

Unfortunately, we cannot accept returns on gift cards.

This policy does not affect your statutory rights

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at isle.handcrafted@gmail.com.