Privacy policy
At Isle Handcrafted, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website, islehandcrafted.com, which is hosted on the Shopify platform. As a small handmade product business, we only collect the personal information necessary to process orders, provide customer support, and improve your shopping experience.
Privacy Policy
This Privacy Policy describes how Isle handcrafted collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from islehandcrafted.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Personal Information We Collect
When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Information You Provide
We collect information that you provide directly to us, including your Title, Name, billing and shipping address, Email address, Phone number (this will only be used on matters relating to your order), order details, Payment information(credit card details are incrypted after data entry and not stored on our systems once used)
We use this information to process your order and we may also contact you about your order.
Information Collected Automatically
When you access our Site, we may automatically collect your IP address, browser type, device information, pages viewed and interaction with the site, cookies and tracking data.
This helps us understand how customers use our website and improve the experience.
How We Use Your Information
We use your personal information to:
Process and fulfil order, provide customer support, to communicate with you about your purchase, improve our website and service, prevent fraud or security risks, send marketing communications (only if you opt in)
Sharing Your Personal Information
We may share your information with trusted third parties to help operate our business.
These may include: Shopify, which powers our online store, payment processor, shipping and fulfilment partners, marketing and analytics providers
Shopify processes your data according to their privacy practices. You can read more here:
https://www.shopify.com/legal/privacy
We only share the information necessary for these services to operate.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to keep items in your shopping cart, understand how visitors use the site, improve performance and marketing.
You can manage or disable cookies through your browser settings.
Marketing Communications
If you choose to receive marketing emails from us, we may send updates about new candle collections, promotions and offers, news about our brand.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Data Retention
We retain your personal information for as long as necessary to fulfil your orders, maintain records for legal and tax obligations, resolve disputes
If you request deletion of your data, we will remove it unless we are legally required to keep it.
Your Rights
The right to access your personal data
The right to request correction
The right to request deletion
The right to restrict processing
The right to data portability
The right to withdraw consent
To exercise these rights, contact us using the details below.
isle.handcrafted@gmail.com
Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Contact Information
We wish to be as clear and transparent as possible regarding our data collection. If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Isle handcrafted
Email: isle.handcrafted@gmail.com